Billing & CC FAQ

Please go through the following billing frequently asked questions carefully before you contact support agents. The response from our support team will be based on this article.

Big Pharma Doesn’t Like Us

Accepting traditional payment methods is a nightmare for any generic Online pharmacy (and its clients) because Visa, AmEx, and MasterCard prohibit online transactions for prescription medications. They charge us enormous fees out of every sale via third-party processing gateways, impose huge fines on us, and block our bank accounts. This gang, together with “Big Pharma”, wants you to pay more by buying overpriced brand-named drugs.

We Found a Solution That Works

Despite all the difficulties, we found a solution that works, but it requires both phone verification of the customer and calling your bank to authorize a foreign transaction.

Credit Card Transactions FAQ

Your card was declined? No order confirmation received after placing an order using your credit card?

Phone verification is required for all orders placed on our website using a credit/debit card. Our payment processing partner will want to make contact with the cardholder to confirm the transaction over the phone. You will be asked a few details to ensure the credit card transaction is genuine – you will have to mention the order amount and the name of the merchant (CialisBit) to an agent. Please make sure you leave a valid phone number while placing your order. Some banks place restrictions on overseas transactions to prevent fraud. To avoid a declined transaction, you should contact your card issuing bank, ask them to allow credit card transactions from overseas to go through, and then place a new order.

What Is Phone Verification?

Phone verification is not a sales call. If you placed an order with us and never received an order confirmation email, it means your transaction was queued for manual phone verification (not processed yet) as we need to call you. You will get a friendly verification call from our payment processor agent to confirm the recent transaction you made. If a transaction can not be verified over the phone within 5 business days, we will usually decline it.

Authorize Foreign Transactions

You may skip the phone verification, and your transaction will be approved immediately from our side if you have at least one confirmed order with us dating back at least 6 months. You may still need to call your bank to authorize a foreign transaction from Europe or China within 24 hours. Please note that your purchase will appear on your credit card statement under a different merchant name (NOT as a Cialis Bit Online Pharmacy), so keep this in mind.

Keep It a Secret

Important: calling your bank is NOT a phone verification. Make sure you DO NOT mention our website, any drugs or tablets if you speak with a bank clerk because credit card issuers prohibit direct purchases for prescription drugs online – they will never approve such a transaction. Instead, you can tell your bank that your transaction is related to online shopping without specifying a website. It will help us to provide the fastest service possible.

What Should I Do Next?

You have already contacted your bank and approved the transaction? What should you do next? Or you contacted your bank but they don’t see any payment attempts made from our side?

If Your Bank Approved the Transaction

You can now place a new order, try different cards until one works, or select a different payment method on the Checkout page. You will not be double charged because we will cancel your previous queued orders placed under the same name to avoid a duplicate charge. If you appear to have been charged and you did not receive an order confirmation email, it could be that your payment is pre-authorized but no money is taken until we phone verify your transaction. It means that your bank may hold the required funds for your order before the payment is confirmed or declined (typically 5 business days).

Foreign Transaction Fee? Overcharged?

Once you’ve completed phone verification and your bank approved the foreign transaction, you will get an order confirmation email within 48 hours.

If you were overcharged, it means your bank took an extra foreign transaction fee. We process all payments from overseas so your bank may raise a foreign transaction fee (usually 3 – 5%) for each transaction made abroad. Neither our online pharmacy nor the payment processor will benefit from such a fee.

No Payment Attempts Made From Our Side?​

If you have contacted your bank, but they don’t see any payment attempts made from our side, it means your transaction is queued for phone verification. Please get it touch with Payofix – our payment processing gateway and make sure that you are ready to respond to their phone verification attempts.

You will get a friendly verification call from our payment processor agent to confirm the recent transaction you made. If a transaction can not be verified over the phone within 5 business days, we will cancel your order. If the problem remains, feel free to contact our support >>>

Top 3 Credit Card Decline Reasons

Foreign Transaction Not Authorized by Your Bank

You need to call your bank to authorize the transaction. If they don’t see any payment attempts made from our side, please contact Payofix and make sure that you are ready to respond to their phone verification attempts.​

Possible Fraud or AutoVerification Failed

You could not be screened successfully based on risk analysis with the transaction data provided, or your past history record doesn’t allow you to place orders with us using a credit card (e.g. a chargeback made by accident).

Maximum Number of Daily Transactions Exceeded

Our payment processing gateway allows no more than three declined transactions within 24 hours. You can try different cards until one works or select a different payment method (e.g. Zelle, ACH, FastDebit, Poli, or e-Check).

My card was declined. What does it mean? Solutions for the most common declined payment reasons.

Most probably you will need to call your bank to authorize the transaction. Please, make sure you DO NOT mention our website, any drugs or tablets if you speak with your bank representative. Instead, you can tell that your transaction is related to online shopping without specifying a website.

Call the support phone number that’s shown on the back of your credit card.
Tell the bank representative that you were trying to pay for some services online but that your payment was declined. Let them know the date and amount of the decline. Do NOT mention any drugs or our online pharmacy website.
The representative will give you the exact reason for the decline and help you resolve the issue.
Once the issue has been fixed, try your payment again.
If you have contacted your bank and approved the transaction, you can now place a new order, try different cards until one works, or select a different payment method on the Checkout page. You will not be double charged because we will cancel your previous queued orders placed under the same name to avoid a duplicate charge.
If you have contacted your bank, but they don’t see any payment attempts made from our side, please get it touch with Payofix – our payment processing gateway and make sure that you are ready to respond to their phone verification attempts.

I contacted my bank and approved the transaction. What should I do next?

Now you can try to place a new order. Do not worry – you will not be double charged because we will cancel your previous queued orders placed under the same name to avoid a duplicate charge. If you appear to have been charged and you did not receive an order confirmation email, it could be that your payment is pre-authorized but no money is taken until we phone verify your transaction. It means that your bank may hold the required funds for your order before the payment is confirmed or declined (typically 5 business days). You will get a friendly verification call from our payment processor agent to confirm the recent transaction you made. If a transaction can not be verified over the phone within 5 business days, we will cancel your order. If the problem remains, feel free to contact our support >>>

I contacted my bank but they don’t see any payment attempts made from your side. Why?

If you have contacted your bank, but they don’t see any payment attempts made from our side, please get it touch with Payofix – our payment processing gateway and make sure that you are ready to respond to their phone verification attempts.​

I’ve got a verification call from Payofix. Who is this?

Payofix is our payment processing partner who will want to make contact with the cardholder to confirm the transaction over the phone. You will be asked a few details to ensure the credit card transaction is genuine – you will have to mention the order amount and the name of the merchant (CialisBit) to an agent.

I’m not satisfied and I’m going to request a chargeback through my bank. Why this is bad idea?

Requesting a chargeback through your bank, honestly, isn’t the best idea. First of all, our refund policy assures that buyers are satisfied with the product they ordered, or they always get their money back so you can always request a refund.

NOTE: Under U.S.C. Title 18 Section 1029 Requesting a chargeback through your credit card company or bank without first contacting us and following correct refund procedures is regarded as fraudulent.

It is extremely important for us to prevent chargebacks from our customers because our bank may lock our merchant account. A locked bank account means we will not be able to accept credit card payments from our customers anymore. What is more, every chargeback will lead to a permanent customer’s ban from our community even if it was made by mistake. If you have any issues, please contact our customer support, they will be happy to help.

Your recent purchase with us will appear on your credit card statement under a different merchant name (NOT specifically Sildenafil Viagra , so keep this in mind in order to prevent chargebacks made by accident.

Is it safe to use my credit card on your website?

Absolutely. Our website is highly secured with high-grade 128-bit encryption with an SSL certificate. Buyer privacy and security is our concern. We never store your credit card payment information.

Why does it so complicated?

It’s because credit card issuers prohibit direct purchases for prescription drugs online. We finally found a solution that works, but it requires both phone verification (an agent will call you to verify the transaction) and calling your bank to authorize a foreign transaction.